This post is relatively short and sweet. Today I got my first Verizon Wireless bill. It had an initiation fee of $35.00 on it. Seriously? I realize we all need to make a buck but this was ridiculous. When setting up my account, I didn’t even talk to anyone. I did everything online.
I called Verizon Wireless, since they don’t have a Twitter account. (that’s right, I asked them) I realize the agent on the other side had to have a script she had to follow. I couldn’t be too demanding. I was quick and too the point.
Hi, I’m a new Verizon Wireless customer. I got my first bill and there is a $35 charge for initiating the phone. I don’t recall reading anything about this fee and I think it’s excessive. What can you do to make me feel better about this situation?
The agent paused for a few seconds. She apologized and said I should have seen something mentioning the charge on the last screen before I purchased my plan. Regardless, she appreciated the fact that I am a new Verizon Wireless customer and offered me one month free voice service. ($39.99)
That’s all it took. I’m a happy customer and I wanted to tell others. Just remember, when providing good customer service, a little empathy goes a long way.
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