Outcomes Over Activities

Outcomes Over Activities

I overheard someone give an instruction to his direct report.

Make sure you create a task, so you can get credit for that.

When I hear stuff like that, it’s like nails on a chalkboard. I’ve informed this person countless times that nobody outside the team cares about the tasks and the hours associated with them. Nobody is keeping score.  He’s living in a reality of 5 to 10 years ago, when his productivity was being measured by the hours he worked.  We do ask him and the team to make and meet their commitments.  But the question isn’t “will you work 40 hours this week”.  The question is “can you complete this capability this sprint”.  It’s not about utilization.  It’s about throughput.

We focus on outcomes over activities now.

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