Seven Leadership Styles

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Leadership

Recently, I’ve been re-analyzing different leadership styles of those in power of my former and current organizations.  I originally covered this subject back in 2008 after reading a book on the subject.  Regardless as to how I apply myself to my subordinates or how superiors react to me, everyone can be aligned with one of seven leadership styles.  Sure, I’ll hear debate that there are 6, 4…  I believe this (alphabetically sorted) list covered the basics.

  1. Autocratic – To make a decision without input from others.
  2. Coaching – To provide instruction to others.
  3. Consensus – To problem solve by a group as a whole.
  4. Consultative – To invite others to provide ideas.
  5. Directing – To give authoritative instructions to.
  6. Facilitating – To coordinate or expedite.
  7. Supporting – To provide assistance during the process.

I’ve been in the position where those above me in the org chart were very autocratic.  We’ve all been there and I’m happy that situation is in my past.  Having a consensus is not always the correct answer either.  When you open the decision to be made by a group, in order to make everyone happy, you commonly just agitate everyone. Sure, leading by committee can work for some companies but I’ve never seen it work really well for an individual.  Make your own decisions.  I would recommend doing more directing at the beginning of a project.  Do more coaching, facilitating, and supporting later.

Managers are those who need to do things well.  Leaders are those who need to do the right thing.  For the most part, I agree with the list.  But, on the grand scale of things, I think other interpersonal skills are more important.  Both effective decision making skills and being influential come to mind.

So, what do you think?

Gold Plating

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Triple Constraint

Triple ConstraintI once had a customer became highly incensed when told the deliverables he wanted were not going to be completed on time, due to a lack of resources.  He said he didn’t understand why his highest priorities didn’t get completed but extra features not asked for were.  When told additional features had recently become priorities he strongly disagreed.  His response was the person requesting or making the changes thought the changes were important but they were NOT.  If the changes were important, they would have been requested directly by the President of the company. (It sounds dramatic but it was true)

Though there were certainly issues, at the time, as to who had authority to authorize a change, what happened was an example of gold plating.  Gold plating refers to providing the customer more then they ask for. (e.g expanded scope, functionality, higher quality)  Though this practice is based on what someone thinks the customer would like, it doesn’t necessarily add any real value.  Both risk and cost will increase on the project because the requirements must still be met in the allotted time and budget.  As tempting as it might be, it is strongly recommended not to gold plate.  Try to make your customer happy by keeping your project within scope, on time, and on budget.

If your customer (or person authorized to approve a change) does indicate the change will add value, inform them of the impacts to the schedule and budget (and potentially quality and risk) and get their formal agreement to do the work.  Though it’s easy to say you should not agree to make the change, the reality is you need to make the customer happy and they will make the final call.  Negotiate with them, to ensure the requested change will have a minimal impact to the current scope being completed.  In a perfect project management world, free of zombies and runaway stakeholders, there would be a separate funding vehicle and it would not impact the baseline.

PERT Formula

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PERT – Program Evaluation and Review Technique.
If you’re going to take the PMP exam, you MUST remember this formula.  I’ve used it countless times in the real world and it works with surprising accuracy.

Formula: (P+4M+O)/6

Optimistic time (O): the minimum possible time required to accomplish a task, assuming everything proceeds better than is normally expected.
Pessimistic time (P): the maximum possible time required to accomplish a task, assuming everything goes wrong (excluding major catastrophes).
Most likely time (M): the best estimate of the time required to accomplish a task, assuming everything proceeds as normal.

How does it work?

Obtain three time estimates (optimistic, pessimistic, and most likely) for every activity along the critical path.  Plug your numbers into the formula and then sum the totals.  Though people will challenge you, you WILL have a more accurate critical path estimate.

I will speak to “Standard Deviation of an Activity” and “Variance of an Activity” at a later time.   They both leverage the same values but in different formulas.

Finding the critical path

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PERT

Image from Wikipedia

Critical Path Method includes determining the longest path in a network diagram and the earliest and latest an activity can start and the earliest and the latest that activity can be completed.  Here are a few basic things you need to think about.

  • It is the longest duration path through a network diagram and determines the shortest time to complete the project
  • It helps prove how long the project will take
  • It helps the project manager determine where best to focus his or her efforts
  • It provides a method to compress the schedule during the project planning phase and whenever there are changes
  • It provides a method to determine which activities have float and can be delayed without delaying the overall project.

The easiest way to find the critical path is to identify all paths through the network and add the activity durations along each path.  The path with the longest duration is the critical path.

Irony

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The other day my superior asked me to take on responsibility within the department in a way that conflicted with my original role.  Back in October 2007, I was hired as a functional manager.  A few months ago, the department hired its first project manager.  Our department never defined itself as projectized, functional, or matrixed.  Because there were no PM’s, I knew my role was clearly functional and so was the organization.  The management team knew I had a lot of experience in project management and recently asked that I start managing deliverable as a project manager while still acting in the role of a functional manager.  I explained that there would be conflict, if I indeed agreed to do that.  I was then told the department was now “matrixed”.  I politely clarified by adding that upon hiring “a” project manager, we were a weak matrix.  All of the power still rests with the functional manager(s) and the project manager is merely acting as a facilitator.  I added if they wanted the project manager(s) to hold a majority of the power, that is known as a strong matrix.  There was silence.  The response was, “then we want our organization to be a strong matrix”.

A few days later, we had a team meeting.  My superior brought me and my team into the conference room and handed everyone a printout from the Wikipedia website for Matrix Management.  I was silent as he attempted to explain to the team that they should now be getting direction from the project manager(s) and that I would be working in a more supporting capacity.  They all looked a bit confused so I walked over to the white-board and offered an illustration of what model we were and what model he was proposing.

What I didn’t tell them (or my superior) was that I am one of the contributing authors of the Matrix Management definition page on Wikipedia.

Inaugural post

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There comes a time when you feel you need to communicate your experiences to others.  This blog and a future book will capture my knowledge and experiences about Project Management related topics.

Categories: Misc