Tag: Customer

Why Ask Why

Why Ask Why

Before you spend the next week, redesigning the TPS report, you need to stop and ask yourself a simple question. Why? Why are you doing it?   If you can not map the task back to a stakeholder or customer objective/requirement (goal) you better stop now.  Some people call this gold-plating.  Additionally if you can not…

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What You Need Is Some Kaizen

What You Need Is Some Kaizen

While sitting in a governance meeting the other day, I heard how (before I joined the team) a vendor brought in some high paid six sigma black belts to try to bring the vendor governance workflow in line with my client’s governance workflow.  My client wasn’t sure what they got out of the deal, but…

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