Brain Teaser With a Hidden Lesson

I was on Google+ last night when I came across a brain teaser.  It took me about 20 seconds to figure it out.  On average, I’m finding others taking about 2 minutes. Others just gave up, getting angry with me for asking the question. I have a theory for how long it will take you Read more about Brain Teaser With a Hidden Lesson[…]






Social Norms

Social Norms at Work

I recently gave a talk in Michigan on the topic of servant-leadership.  Unfortunately, servant-leadership is something that is painfully absent in so many organizations.  Just a few years ago, it (servant-leadership) was not something I had even heard of.  Going back and reviewing the PMBOK made me realize two glaring omissions.  There is a lack Read more about Social Norms at Work[…]






Good Customer Service

This post is relatively short and sweet.  Today I got my first Verizon Wireless bill.  It had an initiation fee of $35.00 on it.  Seriously?  I realize we all need to make a buck but this was ridiculous.  When setting up my account, I didn’t even talk to anyone.  I did everything online. I called Read more about Good Customer Service[…]






empathy

Lacking Empathy

As a project manager, I personally believe empathy is one of the most important virtues.  I think it’s one of those attributes that makes us most human.  You can’t expect to take care of your team, or even customers, if you are unable to be empathetic.  Regardless if you can help someone, ask anyway.  Regardless Read more about Lacking Empathy[…]