Tag: Rant

Red Coffee Cups Are A Distraction

Red Coffee Cups Are A Distraction

I’m hearing a lot of hub-bub about people being offended by Starbuck’s for not including more design on their red coffee cups during the holiday season.  Merely having a red cup does not seem to be enough for some people.  Being offended by this is creating a distraction from the real tragedy.  The tragedy is Starbuck’s…

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Office of Zombie Personnel Management

Office of Zombie Personnel Management

A few days ago, we had a snow storm come through the Washington DC area.  Just a few hours before it hit, the Office of Personnel Management (OPM) announced Federal Employees should depart 2 HOURS earlier than their normal departure time from work.  Unfortunately, if you were anyone in the Washington DC metro area and…

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Zombie Culture

Zombie Culture

How do you refer to your company or team culture?  Do you refer to yourself and your immediate team as “we” or “us” and to your company or extended team as “they” or “them”?  If you do, do you think this is a problem?  I do. For arguments sake, let’s refer to you as a…

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(Zombie) Customer Service

(Zombie) Customer Service

I’m currently enjoying Delivering Happiness, the book by Tony Hsieh of Zappos.  In the book, his approach to customer service reminds me a lot of what Seth Godin wrote about in his book, Linchpin.  For those looking to map this to an activity in the PMBOK, I see this falling under Manage Stakeholder Expectations (Executing…

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Failing The Exam

Failing The Exam

Here comes the rant One of the things people know about me is I’m always willing to help them out.  I’ve been in the business of Project Management for 15 years.  I’ve lived the life as a Project Management Professional (PMP) and as a Certified Scrum Master (CSM).  These days, either certification will get you either praise…

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I won’t be staying late with you

I won’t be staying late with you

I have to again give credit to 37signals.  In their book Rework, they pointed out the 800 pound gorilla in the room, over and over again.  This video is a “gorilla” I’ve been dealing with for the last 15 years. I usually arrive at the office around 06:30 or 07:00 (2 hours before anyone else). …

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