Tag: Stakeholders

Social Norms at Work

Social Norms at Work

I recently gave a talk in Michigan on the topic of servant-leadership.  Unfortunately, servant-leadership is something that is painfully absent in so many organizations.  Just a few years ago, it (servant-leadership) was not something I had even heard of.  Going back and reviewing the PMBOK made me realize two glaring omissions.  There is a lack…

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Gingerbread Crime Scene

Gingerbread Crime Scene

After a horrific crime scene at school nearly left our son traumatized for life, I think a better stakeholder management strategy could have been used. About a month or so ago, our son and his classmates all made little paper gingerbread men (and women).  They were all so proud of their creative achievements.  All was well…

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(Zombie) Customer Service

(Zombie) Customer Service

I’m currently enjoying Delivering Happiness, the book by Tony Hsieh of Zappos.  In the book, his approach to customer service reminds me a lot of what Seth Godin wrote about in his book, Linchpin.  For those looking to map this to an activity in the PMBOK, I see this falling under Manage Stakeholder Expectations (Executing…

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Why Ask Why

Why Ask Why

Before you spend the next week, redesigning the TPS report, you need to stop and ask yourself a simple question. Why? Why are you doing it?   If you can not map the task back to a stakeholder or customer objective/requirement (goal) you better stop now.  Some people call this gold-plating.  Additionally if you can not…

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Lacking Empathy

Lacking Empathy

As a project manager, I personally believe empathy is one of the most important virtues.  I think it’s one of those attributes that makes us most human.  You can’t expect to take care of your team, or even customers, if you are unable to be empathetic.  Regardless if you can help someone, ask anyway.  Regardless…

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Reasonable Doubt

Reasonable Doubt

This last week, I had the honor and frustration of serving on a jury in a criminal trial.  By working with so many stakeholders in my day-to-day activities, I figured it shouldn’t be too difficult to use the same methods with witnesses and with my jury peers.  What was the goal?  Given the evidence, presented…

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