Tag: Zappos

Zombie Culture

Zombie Culture

How do you refer to your company or team culture?  Do you refer to yourself and your immediate team as “we” or “us” and to your company or extended team as “they” or “them”?  If you do, do you think this is a problem?  I do. For arguments sake, let’s refer to you as a…

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Outdated Success Criteria

Outdated Success Criteria

I know this is going to probably get me some “hate” comments.  It seems like if I write about anything but a zombie, that’s what happens. But I do like to write about topics that make people stop and think. Think of this post a bridge between a historical project management and futuristic project management.…

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Random Act of Kindness

Random Act of Kindness

My family and I figured we’d do something a little different this last weekend and went to see ICE! 2010 at the Gaylord National Resort.  But, this post is not about Dr. Seuss or Ice or the resort.  This is about a random act of kindness. The thought is fresh in my mind, mainly because…

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(Zombie) Customer Service

(Zombie) Customer Service

I’m currently enjoying Delivering Happiness, the book by Tony Hsieh of Zappos.  In the book, his approach to customer service reminds me a lot of what Seth Godin wrote about in his book, Linchpin.  For those looking to map this to an activity in the PMBOK, I see this falling under Manage Stakeholder Expectations (Executing…

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